GO FROCK YOURSELF RENTAL ORDERS

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At Go Frock Yourself, we want you to feel confident about your rental. We have a flexible cancellation and change-of-mind policy in line with the guidelines below. For postal orders, we offer a fit guarantee and an optional back-up dress for peace of mind.
All orders are eligible for store credit, and in some cases, a refund (minus applicable cancellation fees) depending on timeframes and circumstances outlined below.

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• Refund eligibility. Customers must provide at least 48 hours’ notice before the scheduled hire start date.

 

• Refunds are issued minus a cancellation fee:

  • $45 for rentals under $200

  • $75 for rentals $200 or higher
     

• Store Credit:  Available at any time up until the scheduled hire start date for the full rental fee.

 

• Inspection:  We encourage customers to inspect garments at pick-up.  Once a hire item leaves Go Frock Yourself premises, it is no longer eligible for a refund, credit, or exchange.

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POSTAL RENTALS

 

• Refund eligibility:  Cancellations up to 48 hours before dispatch (which may be up to 7 days before hire start) are eligible for a partial refund minus cancellation fees ($45 or $75 as above).

 

• Store Credit:  Once an item has been dispatched, only store credit (minus postage) will be issued once the item is returned in original condition.

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CONDITION OF RENTAL ITEMS

At Go Frock Yourself, all garments are:

• Professionally cleaned by our trusted dry-cleaning partners

• Inspected and repaired by qualified seamstresses

• Delivered in as new or near new condition (minor wear and tear may be present)

 

• Quality Assurance:  Every item is thoroughly inspected before dispatch. Customers collecting in-store may inspect garments before hire. Postal customers must leave tags intact until wear, as removal voids eligibility for refunds or credits.

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• Faulty Items:  Go Frock Yourself takes pride in maintaining high standards. In the rare case of faults:

  • Contact us within 3 hours of delivery.

  • We will arrange a replacement or partial refund on a case-by-case basis.

  • Minor wear and tear (marks, small repairs) is considered reasonable and not grounds for a refund.

  • Major faults (significant damage or impaired wearability) are eligible for exchange or refund.

 

Contact us immediately at gfyhire@gmail.com

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• Returns Processing:

  • Returns, credits, and refunds are processed within 7 business days of receiving items at Go Frock Yourself HQ.

  • During peak seasons (September–December), processing may take longer.

  • Refunds are issued to the original payment method. Store credits are valid for 12 months and cannot be reissued once expired.

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• Purchase / Sale Item Returns:

  • Purchases are non-refundable.

  • Returns within 14 days are eligible for exchange or store credit (excluding clearance/warehouse items, which are final sale).

  • Personal items (jewellery, shapewear, body tape, etc.) cannot be refunded for hygiene reasons unless faulty.

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CANCELLATION POLICY

 

• Postal Orders:  Cancel up to 48 hours before dispatch for a refund (minus fee). After dispatch, only store credit (minus postage) is available.

 

• Cancellation Fees:

  • $45 for rentals under $200

  • $75 for rentals $200 and over

 

FOR QUESTIONS

This policy is designed in line with Australian Consumer Law. Go Frock Yourself is committed to fair, flexible, and transparent service.

 

For questions, email: gfyhire@gmail.com

Returns address: Go Frock Yourself, PO Box TBA

 

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Go Frock Yourself – making dress hire fun, flexible, and fabulous.

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